Questions & answers
FAQ
Answers about pricing, insurance, fuel, reservations, and more.
QAre prices tax-inclusive?
Prices shown are tax-exclusive. At checkout, we calculate base + insurance + 10% tax.
QAfter-hours pickup/return?
Available with a surcharge of +¥1,000 per visit (excl.).
QHigh-season pricing?
+¥1,000 per 24h (excl.) is added to the base price during Golden Week, summer, and New Year.
QFuel policy?
Return with a full tank. If not full, settlement applies (≥1/2: Light ¥2,500 / Standard ¥4,000; <1/2: Light ¥5,000 / Standard ¥8,000; all tax excl.).
QInsurance (CDW)?
Optional CDW waives the ¥50,000 deductible (24h ¥1,000 / 1 week ¥5,500 / 1 month ¥15,000; all tax excl.).
QPayment methods?
Cash, credit card, PayPay, Apple Pay at the store.
QCan I park my own car?
While using our rental vehicles, you can park your own car for free at our store parking lot.
QCancellation policy?
7–3 days: 20% / 2–1 days: 30% / same day: 50% / no-show: 100%.
QAny questions?
Please call us (landline: 042-306-4439, mobile: 090-7942-5551) from 7:00 to 19:00.