Questions & answers

FAQ

Answers about pricing, insurance, fuel, reservations, and more.

QAre prices tax-inclusive?
A

Prices shown are tax-exclusive. At checkout, we calculate base + insurance + 10% tax.

QAfter-hours pickup/return?
A

Available with a surcharge of +¥1,000 per visit (excl.).

QHigh-season pricing?
A

+¥1,000 per 24h (excl.) is added to the base price during Golden Week, summer, and New Year.

QFuel policy?
A

Return with a full tank. If not full, settlement applies (≥1/2: Light ¥2,500 / Standard ¥4,000; <1/2: Light ¥5,000 / Standard ¥8,000; all tax excl.).

QInsurance (CDW)?
A

Optional CDW waives the ¥50,000 deductible (24h ¥1,000 / 1 week ¥5,500 / 1 month ¥15,000; all tax excl.).

QPayment methods?
A

Cash, credit card, PayPay, Apple Pay at the store.

QCan I park my own car?
A

While using our rental vehicles, you can park your own car for free at our store parking lot.

QCancellation policy?
A

7–3 days: 20% / 2–1 days: 30% / same day: 50% / no-show: 100%.

QAny questions?
A

Please call us (landline: 042-306-4439, mobile: 090-7942-5551) from 7:00 to 19:00.